Support Ticket Prioritization

  • Description: Automatically prioritize support tickets based on urgency and customer importance.

  • Scenario:

    • Trigger: New support ticket submission.

    • Prioritization Analysis: AI assesses the content for urgency and checks customer history.

    • Ticket Routing: Routes tickets to appropriate support levels based on priority.

  • Value: Enhances response times for critical issues and improves customer satisfaction.