Customer Feedback Collection Automation

  • Description: Automate the collection and analysis of customer feedback post-service or product delivery.

  • Scenario:

    • Trigger: Completion of a customer service interaction or product purchase.

    • Feedback Request: Automatically send a tailored feedback form.

    • Data Analysis: Aggregate and analyze responses to derive actionable insights.

  • Value: Provides continuous feedback for service improvement and customer satisfaction.