Customer Feedback Aggregator

  • Description: A system that collects and analyzes customer feedback from multiple channels to derive actionable insights.

  • Scenario:

    • Trigger: Customer feedback is received through various channels (emails, surveys, social media, support tickets).

    • Feedback Collection: Gathers feedback systematically from all sources.

    • Sentiment Analysis: Utilizes AI to assess the sentiment of the collected feedback.

    • Categorization: Categorizes feedback into themes (e.g., product features, customer service).

    • Report Generation: Generates summary reports highlighting key insights and trends.

    • Distribution: Shares the reports with relevant teams and stakeholders for informed decision-making.

  • Value: Enhances understanding of customer sentiments and improves product and service offerings based on direct feedback.